How to request a price match?
- Step 1: record the price, website URL, as well as a screenshot.
- Step 2: reach out to our friendly Customer Care team either via Live Chat or via email at info.australia@samsonite.com with your record of the cheaper price, website URL and screenshot.
- Step 3: we will verify the comparison and if eligible, you will receive a coupon code to match the price.
Note: in order for our team to remain as efficient as possible in our assessment of price matches, we will not accept price match requests via any other form of communication such as phone calls, voicemails, etc.
What determines a successful price match?
Our Price Matching Policy applies to all identical new, factory sealed products, including colour, that are:
- Available and in stock at www.samsonite.com.au, including products on promotion.
- In stock with advertised prices in Australian dollars from authorised resellers.
- Not excluded from Our Price Matching Policy (see below).
What is excluded from our price matching policy?
- Price matching applies to products only. We will not price match shipping fees.
- In assessing a price, we disregard any advertising errors, cashback, coupon, or gift card promotions they may be offering.
- Cannot be applied retrospectively.
- Stock liquidations (i.e., clearance products or goods sold by a business placed into administration).
- Verbal or written quotes.
- ‘Gift with purchase’ items.
- Second hand or used products.
- Products offered through fraudulent websites.
- We reserve the right to limit sales to reasonable retail quantities.
- Some special Product Exclusions apply, click here for more information
Samsonite Australia reserves the right, at any time, to modify the inclusion and exclusion of products eligible for price matching, as appropriate. In case of dispute, Samsonite Australia's decision shall be final.
