user agreement

WELCOME

We are delighted to welcome you to the Samsonite website, the official online store for the brand Samsonite, where you can browse, select and order products advertised on the website from Samsonite Australia Pty Ltd.

Refer A Friend Discount Terms And Conditions

10% Off total order value only.

Coupon must be quoted at time of purchase.

Product Exclusions

Coupon excludes Clearance Products, , C-lite, C-lite x JMB, Lite-Box ALU, Lite-Cube Prime, Samsonite Black Label collections, and shipping fees.

Samsonite Australia reserves the right, at any time, to modify or cancel the promotion and the exclusion of products on offer, as appropriate

1. USER AGREEMENT

   1. By using the Samsonite Australia website (and App and mobile site) and our social media pages (“Website”) you accept these terms and conditions (“Agreement”) and our Privacy Policy. This Agreement is between you and Samsonite Australia Pty Ltd (referred to in this Agreement as “we”, “us” or “our”). We may change these terms at any time, and changes will be posted on the Website. By continuing to use the Website, you agree to be bound by the changes.

2. REGISTRATION AND USER REQUIREMENTS

   1. You must be a registered user or guest (“User”) to place orders and access some features of the Website. You will provide us with personal information including your full name, address, a valid email address and a telephone number. You must ensure this information is accurate and current.
   2. By using the Website and its associated functionality, and if you opt in to receive email updates from us, you grant your express consent to us to send you direct marketing communications to the email address you provide, from which you may unsubscribe at any time. Your consent to receipt of certain communications may be implied from the use of certain functional aspects of our service, such as receiving reminders that items are in your shopping cart if you leave the page during a transaction.
   3. To register an account and/or order from the Website you must be at least 18 years old, have a current Australian residential/business address and have capacity to enter into a legally binding agreement with us.

3. ACCESS AND USE OF THE WEBSITE

   1. You must only use the Website through the interfaces provided by us and in accordance with these terms and any applicable law.

   2. You must not (or attempt to):

      1. interfere (or attempt to interfere) or disrupt (or attempt to disrupt) our site or the servers or networks that host our site;
      2. use (or attempt to use) data mining, robots, screen scraping or similar data gathering and extraction tools on our site;
      3. interfere (or attempt to interfere) with security-related or other features of our site; or
      4. use, copy or distribute (or attempt to use, copy or distribute) content without our express permission.

4. INFORMATION ON THIS WEBSITE

   1. Samsonite uses its best efforts to keep the information on the Website updated. However, it is not possible to guarantee the complete absence of errors on the Website. The information and other material published on this Website may include inaccuracies or typographical errors. The weights, dimensions and volumes of the products are approximate only. We have made reasonable efforts to ensure that product information is accurate and to display as accurately as possible the colours of our products. However, we cannot guarantee that your screen’s display will accurately reflect the colour of the product on delivery.

      Changes are periodically made to the information on the Website without notice to you. Samsonite reserves the right to change the Site at any time, in its discretion. Samsonite does not warrant that the functions contained in the Website or any materials or content contained therein will be uninterrupted or error free, that defects will be corrected, or that the Website or the server that makes it available is free of viruses or other harmful components. Samsonite shall not be liable for the use of the Website, including, without limitation, the content and any errors contained therein.

   2. While we make efforts to ensure that items listed as cabin carry-on/hand luggage meet current airline restrictions, we cannot be held responsible if an airline applies other check-in standards or if airlines or airports change their restrictions.
   3. You agree to make your own enquiries to verify information provided and to assess the suitability of goods before you order the goods.
   4. Some of the following call-outs or icons may appear alongside our products. They can be defined as such;
      1. End of Season: Limited stock, end of season product
      2. Best Seller: A highest-selling product over the past 30 days
      3. Selling Fast: A fastest-selling product in the past 7 days
      4. Expert Pick: Recommended by our product design team
      5. EU: Made in Europe
      6. New: Newly-listed
      7. Recyclex™ Material Technology: Made of post-industrial or post-consumer plastic waste
      8. Smart Feature: Smart products with innovative features and technology integrations
      9. Red Dot Design: Red Dot Design Award winner
      10. Personalisation: Eligible for customised personalisation
      11. Pre-order: Your chance to secure a product not yet released
      12. Intro Offer: Limited time, introductory offer

5. DISCLAIMER AND LIABILITY

   1. To the fullest extent possible at law, we exclude all liability to you or anyone else for loss or damage of any kind or nature relating in any way to the Website including, but not limited to, loss or damage you might suffer as a result of:

      1. errors, mistakes or inaccuracies on the Website or our social media pages;
      2. you acting or not acting, on any information contained on or referred to on the Website and/or any linked Website or our social media pages;
      3. personal injury or property damage of any nature resulting from your access to or use of the Website;
      4. any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on those servers;
      5. any interruption or cessation of transmission to or from the Website and/or;
      6. any bugs, viruses, Trojan horses or other harmful code or communications which may be transmitted to or through our Website by any third party.
   2. Where any law (including the Australian Consumer Law) provides a guarantee which may not be lawfully excluded, our liability will be limited to that provided by law.
   3. Except as required by law, in no event shall we be liable for any loss or any special, incidental or consequential damages arising out of or in connection with our Website or this Agreement (however arising, including negligence). You agree to accept sole responsibility for the legality of your actions under the laws that apply to you. You agree that we have no responsibility for the legality of your actions.

6. INDEMNITY

   1. You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of this Agreement.

7. LINKS

   1. The Website may contain links to external websites that are not operated by us. Samsonite does not make any endorsements, or representation as to the accuracy of information contained within those websites. These links are provided for your convenience only and you agree that:

      1. Samsonite makes no representations or warranties, or have any responsibility or liability for those websites;
      2. the links do not indicate, expressly or impliedly, that Samsonite endorses the site or the products or services that are provided at those sites; and
      3. you access and use the products and services made available at those sites solely at your own risk.

8. PLACING ORDERS

   1. You are responsible for all orders placed on your account, including for any discrepancies or errors in your order caused by you.
   2. The promotion of goods or services on the Website does not constitute an offer to sell. It is an invitation to treat only.
   3. Orders placed by you are offers to purchase goods under the terms and conditions in this Agreement at the price specified (including delivery and other charges).
   4. Goods in your cart are only reserved for a limited period of time, specified by us. Orders are only confirmed once payment is received in full.
   5. We may place orders on hold or reject them if we need to conduct further investigations, if we suspect credit card fraud, if we are unable to ship your order, or if there has been an error in the price or product description on the Website. Our team may also request additional information during this process.
   6. You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel or change it. If you have any problems with your order, then you must go through the normal returns process outlined in this Agreement. In the event that we cancel or are unable to fulfil your order, we will provide a full refund of any payment received.
   7. You acknowledge that all orders through the Website are with respect to Goods intended for personal and domestic use only and non-commercial use, and quantity restrictions may apply as set out on the Website from time to time.

9. PRICE AND PAYMENT

   1. The prices of goods, delivery and other charges shown are in Australian dollars.
   2. The price of the product(s) you order is the price that is displayed on the Website at the time you confirm your order and will be confirmed on the e-mail order confirmation. All prices displayed are inclusive of GST.
   3. We use Braintree and PayPal to manage our transactions, allowing you to checkout safely, quickly and easily. These services provide you with a simple way to send money without sharing financial information, along with the flexibility to pay using your PayPal account balance, bank accounts or credit cards. To find out more about these services, please visit their respective websites: Braintree, PayPal
   4. All payments must be received in full (with the exception of PayPal Pay in 4) prior to dispatch of goods. If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold items against your order.

10. PROMOTIONS AND DISCOUNTS

    1. Samsonite online offers and promotions may only be used at the Website and do not apply to purchases at other online or retail outlets. You may receive online offers and promotions which include a promotional or coupon code (Code) for use when shopping at the Website. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of making your purchase online. We cannot apply the Code retrospectively once you have submitted your Order.
    2. Terms and conditions will apply to the use of the offer or promotion. Please read these carefully to make sure you can take proper advantage of these offers. Any Code is non-transferable and, unless expressly stated, may not be used in conjunction with any other offers. If your code is lost or stolen it will not be reissued.
    3. Any % off stated applies to the Australian recommended retail price (RRP) of items, including the Australian GST component of that price.

11. SUPPLY AND DELIVERY OF GOODS

    1. Subject to this Agreement, we will supply the goods shown on your order confirmation. We will use our best endeavors to meet indicated timeframes for delivery, however we cannot guarantee delivery timeframes will be met.
    2. We offer standard and express delivery options to all residential/business addresses in Australia. We are unable to deliver items to Norfolk or Christmas Islands or overseas.
    3. We deliver Monday til Friday, except public holidays.
    4. Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be recovered from the User.
    5. We ship our products using Australia Post’s eParcel service. We require someone to sign for delivery. You accept that a delivery is signed for by a person other than the User, provided that such person is present at the delivery address and an adult of 18 years or age or over.
    6. If you’re not at home during delivery, Australia Post will leave a card with instructions on how to collect your parcel. This card/notification generally means that your parcel is waiting for you at a local post office. You will need to present this card to the post office when you pick up your parcel, together with photo identification. Please try and arrange pick-up as soon as possible as some post offices will only keep your parcel for a short period of time (10 business days) before they return it to us. Note you have the option via your Australia Post order tracking link to either specify an alternate delivery address, or opt in for safe drop.

12. PACKAGING AND LABELLING

    1. We endeavor to depict goods available for order using accurate images of the goods. At times, however, goods actually delivered may to a small extent differ in appearance and packaging from their appearance in images and photographs on the Website.

13. GOODS OUT OF STOCK

    1. We reserve the right to notify you that goods for which you placed orders have become unavailable for reasons beyond our control. You will receive a full refund in the event we cannot fulfil your order.

14. DEFECTIVE GOODS

    1. The Australian Consumer Law provides certain guarantees to consumers when they purchase goods and these guarantees cannot be excluded, restricted or modified. The time limit of consumer guarantees varies depending on the price and quality of the goods and may extend beyond this warranty or any applicable warranty provided by the manufacturer of the goods. These guarantees include:

       1. the goods will be of acceptable quality;
       2. the goods will be fit for a particular purpose;
       3. the goods will match their description; and
       4. the goods will match the sample or demonstration model.
    2. Samsonite offers an additional commercial warranty on certain products. For details of this warranty, please refer to the warranty card attached to the product and/or to the Website.

15. PROCESS FOR RETURNS AND REFUNDS

    1. A return can only be made if products have been purchased on the Website. For returns of products purchased from another retailer, please contact the store of purchase.
    2. We will accept returns for change of mind within 14 days from date of receipt.
    3. When seeking to return a product, Users must complete the return form and submit it to our Customer Service team. Where required, we will provide you with a Return Authorisation and instructions on how to return your goods, with which you must comply.
    4. You must cover the cost of the return if it is due to a change of mind and the product must be returned to us in its original condition (including authentic labels, use instructions, guarantee leaflets and other hang tags) in order to obtain a refund.
    5. Once an item is returned we will either inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable (for example, where we believe the goods have been misused or the defect/damage is not covered by the commercial warranty), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.
    6. Refunds will be issued using the payment method used for purchase. We aim to process refunds and replacements within 14 days of receipt by us of the original product, however this may take longer depending on your item and the number of returns in our system.

16. SOCIAL MEDIA AND CONTENT

    1. You understand that all information, such as comments, messages, text, files, images, photos, video, sounds and other materials (“content”) posted on, transmitted through or linked from the Website, our Facebook page, Instagram page, Twitter feed, Blog, or forum or other like application or site that allows for the publication of user generated material (“Social Media”), is the sole responsibility of the person from whom such content originated.

    2. You understand that we do not control and are not responsible for content made available through the Website or Social Media unless it originates from us.

       Consequently, by using the Website or our Social Media pages you may be exposed to content provided by third parties that is offensive, indecent, inaccurate, misleading or otherwise objectionable. You use the Website at your own risk and to the extent permissible at law we do not accept liability in this regard.

    3. As a member or participant on our Social Media pages, you agree that you are responsible for any content submitted, posted or made available through the Website via your account and you must not post (or allow) content to be posted through your account that:

       1. you do not have the right to post;
       2. is defamatory or in contempt of any legal or other proceedings;
       3. is misleading or deceptive;
       4. is offensive or discriminates against any group of persons being a group defined by reference to colour, race, sex, sexual orientation, origin, nationality or ethnic or national origins;
       5. denounces religious or political beliefs;
       6. contains religious or political material;
       7. is indecent, obscene, vulgar, pornographic or offensive;
       8. infringes any copyright, trade mark, patent or other intellectual property right of another person;
       9. contains any unsolicited or unauthorised advertising or promotional material;
       10. contains or links to viruses, malware, spyware or similar software; or
       11. impersonates any person or misrepresents your relationship with any person.
    4. We reserve the right, in our absolute discretion, to pre-screen, refuse or remove any content from the Website or our Social Media pages without giving any reasons.
    5. You understand and agree that we may retain server and backup copies of your submitted content even if you have altered, removed or deleted your content from public display.

17. INTELLECTUAL PROPERTY

    1. All content, graphics, user and visual interfaces, photographs, trademarks, logos, artwork, and computer code, including but not limited to the design, structure, selection, coordination, expression and arrangement of such material contained or used in the Website is either owned, controlled, or licensed to Samsonite, or is otherwise subject to the intellectual property rights of third parties and is protected by copyright, patent and trade mark laws and various other intellectual property rights. We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided or authored by us. Nothing in the Agreement gives you a right to use any of our marketing material, business names, trademarks, logos, images, domain names or other distinctive brand features.
    2. Other trademarks used on the Website that belong to third parties are used with permission and remain the intellectual property of the third party.

    3. You may not:

       1. modify or copy the layout or appearance of the Website nor any computer software or code contained in the Website; and/or
       2. decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website.
    4. If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on our Website and developing your ideas and suggestions for improved goods or services we provide.

18. GENERAL

    1. We will not be liable for any delay in performing any of our obligations under this Agreement if such delay is caused by circumstances beyond our reasonable control.
    2. This Agreement will be governed by and interpreted in accordance with the laws of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of the State of Victoria, Australia.
    3. If any part of this Agreement is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions.
    4. If we do not exercise or enforce any right or provision under this Agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this Agreement will only be effective if it is in writing and signed by us.

19. QUESTIONS, COMPLAINTS, COMMENTS OR CUSTOMER SERVICE CONTACT

    1. If you have any questions, or if you have technical problems in accessing information on our Website, please email online.au@samsonite.com or call 1800 331 690.

20. USE OF INFORMATION OR SUGGESTIONS BY YOU REGARDING THIS WEBSITE

    1. In the event you provide to Samsonite or post any material, information, suggestions or comments on or through the Website about the Website, the way in which Samsonite conducts its business, or the operation of the Website, Samsonite reserves the right to use such material, information, suggestions or comments in its discretion, with no compensation or credit to you. You hereby grant to Samsonite a non-exclusive, perpetual, worldwide, royalty free license to utilise and publish such information and material, in whole or in part. However, use by Samsonite of information by which you may be identified (such as your name, address and telephone number), will be governed by the Website’s Privacy Policy.

21. USE OF YOUR SUGGESTIONS TO SAMSONITE REGARDING NEW PRODUCTS, FEATURES OR PROCESSES

    1. A submission will not in any way establish a confidential relationship nor will it place Samsonite in the position of receiving a submission in trust and Samsonite shall not be obligated and makes no commitment to treat or maintain as confidential such submissions.
    2. Samsonite shall have the right to retain any material submitted to it, to make copies thereof and to retain the same in its files.
    3. No obligation is assumed by Samsonite or may be implied by the receipt or examination of the submission unless or until a formal written agreement signed by Samsonite and by you, and then Samsonite’s obligations shall be only as expressed in that written agreement.

22. PRIVACY AND PERSONAL INFORMATION

    1. If you provide us with any personal information our Privacy Policy will govern how we will use or disclose that information. Please review and understand our Privacy Policy.

23. PRICE MATCH POLICY

    1. Our price match policy is eligible online only at www.samsonite.com.au. You will receive a response from our Customer Care team within 1 business day.
    2. How to Request a Price Match:
       - Step 1: record the price, website URL, as well as a screenshot.
       - Step 2: reach out to our friendly Customer Care team either via Live Chat or via email at info.australia@samsonite.com with your record of the cheaper price, website URL and screenshot.
       - Step 3: we will verify the comparison and if eligible, you will receive a coupon code to match the price.
       Note: in order for our team to remain as efficient as possible in our assessment of price matches, we will not accept price match requests via any other form of communication such as phone calls, voicemails, etc.
    3. What Determines a Successful Price Match?
       Our Price Matching Policy applies to all identical new, factory sealed products, including colour, that are:
       • Available and in stock at www.samsonite.com.au, including products on promotion.
       • In stock with advertised prices in Australian dollars from authorised resellers.
       • Not excluded from Our Price Matching Policy (see below).
    4. What is excluded from Our Price Matching Policy?
       • Price matching applies to products only. We will not price match shipping fees.
       • In assessing a price, we disregard any advertising errors, cashback, coupon, or gift card promotions they may be offering.
       • Cannot be applied retrospectively.
       • Stock liquidations (i.e., clearance products or goods sold by a business placed into administration).
       • Verbal or written quotes.
       • ‘Gift with purchase’ items.
       • Second hand or used products.
       • Products offered through fraudulent websites.
       • We reserve the right to limit sales to reasonable retail quantities.
       • Some special Product Exclusions apply, click here for more information

Samsonite Australia reserves the right, at any time, to modify the inclusion and exclusion of products eligible for price matching, as appropriate. In case of dispute, Samsonite Australia’s decision shall be final.